Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Jane Win Jewelry?
Our collections are primarily crafted from 14k gold-dipped sterling silver or solid 14k gold, often featuring semi-precious stones and unique hand-painted enamel details.
How should I care for my jewelry to prevent tarnishing?
To maintain your glow, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Jane Win pouch when not in wear and clean gently with a soft, dry cloth.
What is your return policy?
We offer a 14-day return window for all unworn jewelry in its original packaging. Please note that custom engraved pieces and final sale items are non-returnable.
How long does shipping take?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 5-7 business days, while expedited options are available at checkout for faster delivery.
Do you offer gift wrapping?
Every Jane Win order arrives in our signature branded packaging, making it ready to gift. You can also add a personalized gift note during the checkout process.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number to monitor your jewelry's journey to your door.